Here to Help You Thrive
Customer Care & Support Hub
Welcome to our Support & Information Center, your go-to resource for all things Tessa's Meal Prep Service. Whether you have questions about our products, need details on delivery, or want to explore our comprehensive FAQ, we've got you covered. Our goal is to make your experience seamless and enjoyable, providing you with the information and assistance you need to stay nourished, energized, and thriving.
Maximizing Freshness and Flavor
Shelf Life & Freshness
At Tessa's Meal Prep Service, we prioritize delivering the freshest meals possible. To ensure optimal taste and quality, our meals are designed to be enjoyed within 3-4 days of delivery. This ensures you get the most out of every bite.
How long can I store my meals?
All our meals are best for up to 2 days. After that they can be kept for 3 to 4 days. The expiration date is always stated on the label of the meal, so you can always check this.
How do I heat up my meals?
The meals are already prepared and you can eat all meals both hot and cold. If you prefer to heat up your meal, you can do the following:
In general, the following heating instructions apply:
Microwave:
3 – 4 minutes on 900 watts.
Caution: Remove all plastic! (sauce tray/top seal foil)
Oven:
15-20 minutes at 180 degrees.
Caution: Remove all plastic! (sauce tray/top seal foil)
Can I also heat the container in my toaster oven?
No our trays are not suitable for a toaster oven.
Convenience Right to Your Door
Delivery & Ordering
Tessa's Meal Prep Service makes healthy eating effortless with fresh meals delivered directly to your home or office. Simply place your order by Thursday at 10:00 PM, and we'll take care of the rest. Our flexible delivery options ensure you receive your meals twice a week, perfectly timed to maintain freshness and quality. Enjoy the convenience of nutritious meals tailored to your schedule.
How can I order my meal prep?
Choose your package on the website: Lean (low carb), Balanced (low-high carb mix) and Strong (high carb) meal packages. You then choose how many meals you want per day and for how many days a week. Finally, you come to the checkout page and you can pay safely and quickly via iDeal or credit card.
Where can my meals be delivered?
We can deliver to your home, but we also have several pick-up locations.
Are there shipping costs?
You pay 4.95 shipping costs in Amsterdam.
How is it delivered?
Tessa's chooses Cardio! We deliver on our electric cargo bikes.
What are the delivery dates?
We can deliver to your home, but we also have different pick-up locations and different times.
What time will my meals be delivered?
In our check-out you can choose your delivery day. Before the delivery you will receive a track & trace link to follow your delivery.
How is my delivery handled if I am on holiday?
Do you unexpectedly have a business trip or are you going on vacation and do you want to pause your subscription? No problem! You can alter your subscription in your personal environment.
Tailored Nutrition for Every Lifestyle
Our Meal Plans
Explore our range of meal plans, each designed to support your unique health and fitness goals. Whether you're looking to stay lean, maintain balance, or build strength, our expertly crafted meals provide the perfect blend of nutrients and flavor.
What does Tessa's Meal Prep Service cook?
Tessa's cooks fresh and healthy meals that can be eaten as well as lunch and dinner. We always offer a meat, fish or vegan option. We get the inspiration from different kinds of countries and we try to create the most varied offer for you. Food must be healthy but also certainly varied and delicious!
What do your meal preps consist of?
We try to put together the meal prep as varied as possible. A lot of use is made of fresh vegetables, legumes, whole-grain products and tasty sauces that are not too high in calories and fat. There is always a fish, meat or vegan option. We try to check the size of the portions so that not too much food is thrown away. In addition, we also take into account the right balance of carbohydrates, proteins and fats per meal.
Are your meal preps sugar free?
Sugar is sugar. We mainly get sugars from our vegetables, fruit and unsweetened dairy products such as low-fat yoghurt or plant-based yoghurt. The advantage of these products is that, in addition to fructose (fruit sugar), they contain many more important nutrients, such as vitamins, minerals and fibres.
How fresh and pure are the meals?
Cooking is done 5 days a week and we visit the pick-up points with fresh meals three times a week. We do not in any way extend the shelf life of meals.
Are your products organic?
We use organic products as well as non-organic products. We mainly release the focus of our products on animal friendliness and antibiotics. In the field of pesticides, our vegetables comply with the values of the European Union. Our products are microbiologically tested every harvest. We work closely with our suppliers.